Pulseway PSA

Questions about the Pulseway PSA

Michael Spylczyn avatar Ermins Dreimanis avatar
13 articles in this collection
Written by Michael Spylczyn and Ermins Dreimanis

PSA Service Desk - 10 - Asset Management

Hardware asset management, knowledge base, service calls
Michael Spylczyn avatar
Written by Michael Spylczyn
Updated over a week ago

PSA Service Desk - 9 - Tickets

Create, manage and track progress with tickets
Michael Spylczyn avatar
Written by Michael Spylczyn
Updated over a week ago

PSA Service Desk - 8 - Email Templates & Workflows

Email templates, ticket processing, service desk automation with workflow rules
Michael Spylczyn avatar
Written by Michael Spylczyn
Updated over a week ago

PSA Service Desk - 7 - Integration with RMM

Integration with RMM, create tickets based on RMM notifications
Michael Spylczyn avatar
Written by Michael Spylczyn
Updated over a week ago

PSA Service Desk - 6 - Tickets, Queues and SLAs

Create default ticket categories, queues, SLA and email parser
Michael Spylczyn avatar
Written by Michael Spylczyn
Updated over a week ago

PSA Service Desk - 5 - CRM (part 2)

Import your existing accounts and contacts, use QuickBooks Sync
Michael Spylczyn avatar
Written by Michael Spylczyn
Updated over a week ago

PSA Service Desk - 4 - CRM (part 1)

Create customer account - name, location, default contact, currency, tax settings
Michael Spylczyn avatar
Written by Michael Spylczyn
Updated over a week ago

PSA Service Desk - 2 - Basic admin set up

Setup: company information, time-sheets, holiday schedule, authentication, outbound email
Michael Spylczyn avatar
Written by Michael Spylczyn
Updated over a week ago

PSA Service Desk - 3 - HR

Employee account creation tutorial, set up departments, accounts, and contacts
Michael Spylczyn avatar
Written by Michael Spylczyn
Updated over a week ago

PSA Service Desk - 1 - Introduction

Service desk configuration, high-level overview of modules and dashboards, PSA
Michael Spylczyn avatar
Written by Michael Spylczyn
Updated over a week ago

How to assign tickets to the correct client

Ermins Dreimanis avatar
Written by Ermins Dreimanis
Updated over a week ago

How to add hardware assets into the PSA

Ermins Dreimanis avatar
Written by Ermins Dreimanis
Updated over a week ago

How to enable the client portal access for your customers

Ermins Dreimanis avatar
Written by Ermins Dreimanis
Updated over a week ago