If your tokens aren't showing up in your Phantom wallet, here's a breakdown of potential reasons and troubleshooting steps:
1. Token Not Supported or Recognized:
Phantom's Supported Networks: Ensure the token you're looking for is on a blockchain supported by Phantom. As of May 18, 2025, Phantom supports Solana, Ethereum, Bitcoin, Polygon, Base, Sui (Beta), and Monad (Testnet).
Automatic Token Display: Phantom automatically displays tokens sent to your wallet address on supported networks. You don't need to manually add them in the traditional sense, according to Phantom.
Custom Tokens: If you've created a custom token using the Solana CLI, it should also be visible once associated with your wallet address.
2. Potential Issues with Phantom:
Bug or Glitch: There have been instances where Phantom experienced bugs affecting token display, even though the tokens were still held in the wallet, according to Solana Stack Exchange.
Network Congestion: Temporary network issues or congestion might prevent Phantom from accurately displaying your balances.
Cache Issues: Phantom might be experiencing cache issues that prevent it from properly displaying tokens. You can try clearing the cache to resolve this.
Outdated App/Extension: Make sure you're using the latest version of the Phantom wallet app or browser extension.
3. Token Display Criteria:
Price Data Unavailable: If a token is new, has low liquidity, or isn't listed on price tracking platforms like Coingecko or Birdeye.so, Phantom may not display its price or even the token itself.
Token Metadata Issues: If the token's metadata is not properly configured, or the image URL is broken, Phantom may not display the token's image or even recognize it correctly.
Troubleshooting Steps:
Check Blockchain Explorer: Verify your wallet address on a blockchain explorer (like Solscan for Solana tokens) to confirm the tokens are actually in your wallet.
Restart Phantom: Close and reopen your Phantom wallet to see if the tokens reappear.
Clear Phantom Cache: Clear your Phantom wallet's cache as described in this Solana Stack Exchange answer.
Update Phantom: Ensure you're using the most up-to-date version of Phantom.
Check Token's Status: Verify if the token is listed on reputable price tracking platforms and meets liquidity/market cap criteria.
Contact Phantom Support: If the problem persists, contact Phantom's support team for assistance.
Important Notes
Phantom is Non-Custodial: Phantom is a non-custodial wallet, meaning you control your private keys and your tokens are stored on the blockchain, not by Phantom.
Tokens Are Safe: Even if Phantom isn't displaying them correctly, your tokens should be safe on the blockchain.
By following these steps, you can diagnose the issue and hopefully get your tokens to display correctly in your Phantom wallet.