FAQs

Common questions

37 articles in this collection
Written by Prabhjot Sumra

Why can't I see my employee's timesheets?

The employee is signed in but I cannot view their timesheet - Please help!
Written by Prabhjot Sumra
Updated over a week ago

Why can't my employer see my timesheet?

I'm clocked in but my employer can't view my timesheet
Written by Prabhjot Sumra
Updated over a week ago

How can I review hours from a specific job?

Payroll
Written by Prabhjot Sumra
Updated over a week ago

How do I edit a time block?

Time block
Written by Prabhjot Sumra
Updated over a week ago

How can I change my email address using my smartphone?

Changing user information
Written by Prabhjot Sumra
Updated over a week ago

I can't see my hours in the Timesheets view, what should I do?

Timesheets help
Written by Prabhjot Sumra
Updated over a week ago

Is my information safe?

Punchtime privacy
Written by Prabhjot Sumra
Updated over a week ago

What mobile updates can I expect?

Updating Punchtime on your mobile device
Written by Prabhjot Sumra
Updated over a week ago

Does Punchtime release my personal data to third parties?

Punchtime and third parties
Written by Prabhjot Sumra
Updated over a week ago

What personal information is required to sign up for an account?

Signing up for an account
Written by Prabhjot Sumra
Updated over a week ago

When should I add a credit card?

Payment options
Written by Prabhjot Sumra
Updated over a week ago

Can Punchtime access other apps on my phone?

Punchtime access
Written by Prabhjot Sumra
Updated over a week ago

Do employees have to pay for Punchtime?

Punchtime cost
Written by Prabhjot Sumra
Updated over a week ago

How do I delete a time block?

Deleting a time block
Written by Prabhjot Sumra
Updated over a week ago

How do I enable location services on my phone?

Enabling location services via smartphone
Written by Prabhjot Sumra
Updated over a week ago

How do I add a credit card?

Adding a credit card
Written by Prabhjot Sumra
Updated over a week ago

Will Punchtime track my every move?

Punchtime tracking
Written by Prabhjot Sumra
Updated over a week ago

How do I export Punchtime payroll data for QuickBooks?

Exporting payroll data for QuickBooks
Written by Prabhjot Sumra
Updated over a week ago

How do I delete an employee?

Deleting an employee
Written by Prabhjot Sumra
Updated over a week ago

How do I join a new company or multiple companies with an existing Punchtime account?

Adding multiple companies with an existing account
Written by Prabhjot Sumra
Updated over a week ago

How do I change my personal settings?

Changing your photo, email or password
Written by Prabhjot Sumra
Updated over a week ago

What is the Time Sheets view?

Timesheets screen shot
Written by Prabhjot Sumra
Updated over a week ago

Can Punchtime integrate with my existing business software?

Compatibility with other software
Written by Prabhjot Sumra
Updated over a week ago

How much battery will Punchtime consume on my phone?

Mobile battery usage
Written by Prabhjot Sumra
Updated over a week ago

When does Punchtime share my location?

Location sharing
Written by Prabhjot Sumra
Updated over a week ago

Can I clock in employees from my device?

Who can clock me in?
Written by Prabhjot Sumra
Updated over a week ago

How much training do I require to learn Punchtime?

Learning Punchtime
Written by Prabhjot Sumra
Updated over a week ago

How do I give users admin access?

Give users admin access in 3 easy steps
Written by Prabhjot Sumra
Updated over a week ago

What kind of support does Punchtime offer?

Punchtime support
Written by Prabhjot Sumra
Updated over a week ago

How do I reset my password?

Reset your password easily
Written by Prabhjot Sumra
Updated over a week ago

Can an employee modify their time and location data?

Who can change employee time and location data?
Written by Prabhjot Sumra
Updated over a week ago

What happens if my employee has no reception?

Does Punchtime work with no signal?
Written by Prabhjot Sumra
Updated over a week ago

How much data does Punchtime use?

Punchtime and data usage
Written by Prabhjot Sumra
Updated over a week ago

Is Punchtime compatible with my device?

Accessibility
Written by Prabhjot Sumra
Updated over a week ago

How accurate is the location data?

Location data accuracy
Written by Prabhjot Sumra
Updated over a week ago

Where do I download the Punchtime app?

Downloading the Punchtime app
Written by Prabhjot Sumra
Updated over a week ago

How much does Punchtime cost? Are there additional costs?

Punchtime fees
Written by Prabhjot Sumra
Updated over a week ago