A. Which currency is used for purchases?
The currency used is the United States dollar (USD)
B. Which payment methods are available to use for purchases?
We accept Visa, MasterCard, American Express, and Discover cards for purchases.
C. How to Make a Purchase: A Step-by-Step Guide
To make a purchase on Punt.com, please follow these steps:
Complete Your Profile: Ensure your account is fully set up with accurate personal information.
Navigate to the Wallet: Click on the “Wallet” button located at the top of the homepage.
Select a Gold Coin Package: In the “Buy Bundle” tab, choose from various Gold Coin (GC) packages. Each package includes a specified amount of GC and may come with bonus Sweeps Coins (SC).
Choose a Payment Method: After selecting your desired package, you'll be directed to a payment page. Punt.com accepts major credit and debit cards, including:
Visa
MasterCard
American Express
Discover
Note: Cryptocurrency payments are not currently accepted.
Enter Payment Details: Input your payment information as prompted. Ensure that the name on the payment method matches the name registered on your Punt.com account.
Complete the Transaction: Follow the on-screen instructions to finalize your purchase.
Confirmation: Upon successful payment, the purchased Gold Coins and any bonus Sweeps Coins will be credited to your account immediately.
D. Is There a Playthrough Requirement on Purchases?
Yes, there is an 3x playthrough requirement on bonus Sweeps Coins (SC) received with Gold Coin (GC) purchases. This means you must wager three times the amount of the bonus SC before you can redeem them for cash prizes. **For example, if you receive 50 SC as a bonus, you need to play through 150 SC before they become eligible for redemption.**
Additionally, SC obtained through other promotional methods, such as giveaways or bonus codes, are subject to a 10x playthrough requirement. This means you must wager ten times the amount of these SC before they can be redeemed.
E. How to Request a Prize Redemption
Verify Your Identity
Ensure your account is fully verified. This typically involves submitting a government-issued ID and proof of address. Verification is often processed automatically and may require you to complete the process on your mobile device.Meet the Playthrough Requirement
You must wager your Sweeps Coins (SC) at least three times before they become eligible for redemption.
**Please refer to the playthrough requirement on purchases above.**Accumulate a Minimum of 100 SC
The minimum amount required for redemption is 100 SC.
**Ensure your balance meets this threshold before proceeding.**Initiate the Redemption Process
Navigate to the “Wallet” section of your account.
Click on the “Redeem” tab.
Enter the number of SC you wish to redeem.
Select your preferred redemption method:
ACH Transfer: Typically processed within 1–3 business days.
Instant Bank Transfer: Funds are transferred immediately.
Provide Banking Details
ACH Transfer: You will need to provide your bank account information, including your account number and routing number.
Instant Bank Transfer: You may need to link and verify a debit card to facilitate immediate transactions.
Initiate the Redemption Request
Verify all provided information before submitting your request. Upon approval, funds will be transferred to your designated payment method. Processing times vary depending on the selected banking details.
F. Which company is charging my payment method?
Your payment will be processed by Punt Gold Coin.
G. How Will the Payment Appear on My Statement?
The payment will be listed on your statement as Punt Gold Coins.
H. How Quickly Will My Coins Be Credited to My Account?
Coins are credited automatically to your account upon successful payment processing. In some cases, transactions may undergo a manual review by our payments team, which can take a few moments.
I. What Should I Do If I Don’t Receive My Coins After a Successful Purchase?
Please contact our support team via live chat immediately, and we will be happy to assist you in resolving this issue as soon as possible.
J. How do I request for a refund?
Refunds are not offered; all purchases are final. If you haven't received your coins, we recommend contacting our support team as your first step. We take pride in our high success rate for resolving purchase issues nearly 100% and are committed to assisting you promptly.
DISPUTES AND CHARGEBACKS
Punt places the utmost priority on the safety, security and integrity of its systems and customer payment data. We take fraudulent chargebacks seriously. While the majority of our customers are honest, a small minority may view chargebacks as a quick solution. Please be aware that if a chargeback is determined to be fraudulent, the case may be referred to local law enforcement, potentially leading to criminal proceedings.
We thoroughly investigate all chargebacks and the individuals involved. Confident in our systems and security, we dispute all chargebacks issued against Punt. Full evidence is provided to our payment processors, the customer's card issuer, and, if necessary, law enforcement agencies, as submitting a fraudulent chargeback is a criminal offense. This may result in the individual facing criminal charges and having convictions placed on their record. Customers found to have issued fraudulent chargebacks will be reported to major credit agencies.
Negative credit rating changes
Inability to apply for mortgages
Inability to apply for loans
Inability to apply for credit cards
Inability to open bank accounts
Potential closing of existing bank account
To protect the integrity of our payment systems, we will immediately suspend or permanently close any customer account associated with a chargeback. This action ensures that the individual cannot access their account or create a new one that our fraud detection systems identify as linked to the original account.