When you submit your identity documents and a selfie for verification, you may encounter a "successful" page indicating that your documents and selfie were submitted successfully.
It's important to understand that this "successful" page does not necessarily indicate that the verification process has been approved or declined. Instead, it confirms that the documents and selfie were successfully uploaded to Veriff's system for review.
If you're being asked to reverify, it means that your verification has failed. This could be due to various reasons, such as missing or unclear images, expired documents, or discrepancies between the submitted information and the documents provided.
Review your submission: Ensure that all images are clear, all corners of the documents are visible, and your face is clearly shown in the selfie.
Check document validity: Ensure that your documents are valid and accepted by Veriff.
Match the information: Ensure that the information on your documents matches the details you've submitted.
Avoid using screenshots: Do not submit screenshots of your documents; use actual photos of the physical documents.
If you continue to experience issues, you may contact Veriff for further assistance.