If your document has expired, simply update it and provide us with a valid one.
You can use another document, provided it hasn't expired.
Ensure it's a U.S.-issued document from the accepted categories:
Driver’s License (from any U.S. state or territory)
State-Issued ID Card
U.S. Passport or Passport Card
Permanent Resident Card (Green Card)
Work Permit
U.S. Visa
Once you have a valid document, you may retry the verification process.
If you need assistance or have any questions, our support team is here to help!