Curious about why Veriff flagged your verification? Let's break it down!
Your verification might have encountered a hiccup for several reasons. Some straightforward, others a bit quirky.
Common Reasons for Verification Issues
Expired or Unsupported Documents
Ensure you're using a valid, unexpired U.S.-issued document. Accepted types include:
Driver’s License
State-Issued ID
Passport
Permanent Resident Card (Green Card)
Other documents, like student IDs or library cards, aren't accepted.
Poor Image Quality
Blurry or low-resolution images can cause rejection.
Ensure your photos are clear, well-lit, and show the entire document and your face.
Mismatched Information
The details on your document must match the information you provided during registration.
Even small discrepancies can lead to verification failure.
Selfie Verification Issues
Ensure your selfie is taken in good lighting, with your face clearly visible and unobstructed.
Avoid using filters or wearing accessories that might obscure your face.
Duplicate Accounts
Attempting to create multiple accounts can lead to verification issues.
If you already have an account, please contact our support team for assistance.
What to do next?
Retry Verification: Address the issues mentioned above and attempt the verification process again.
Contact Support: If problems persist, reach out to our support team for further assistance.