If you're being asked to verify your identity multiple times, it's likely that your initial verification was rejected. Here are some common reasons for rejection:
Multiple Verified Accounts
You're permitted to have only one verified account on Punt.com. If you already have a verified account, additional verification attempts will be rejected.
Photographing a Screen
Submitting a photo of your ID displayed on a screen (e.g., a screenshot or a photo of your phone screen) is not acceptable. You must upload a clear photo of your physical ID card.
Poor Photo Quality
If your ID photo is blurry, poorly lit, or obstructed by items like sunglasses or a hat, it may be rejected. Ensure the photo is taken in good lighting, with your face fully visible and unobstructed.
Incomplete or Cropped ID
Submitting a cropped or incomplete image of your ID can result in rejection. Ensure the entire ID is visible and all details are legible.
Altered or Edited Images
Using edited or photoshopped images of your ID will lead to rejection. Submit original, unaltered photos.
Mismatch of Information
Ensure that the information on your ID matches the details you provided during registration. Discrepancies can lead to rejection.
To improve your chances of successful verification:
Use a high-resolution camera to take clear photos.
Ensure your ID is well-lit and free from glare.
Avoid using filters or editing your photos.
Ensure all information on your ID is legible and matches your registration details.
You may also visit:
https://www.veriff.com/blog/9-tips-for-successful-verification
If you continue to experience issues, consider reaching out to our support team for assistance.