Oh no! That’s frustrating, but there’s likely a reason for it. Please review the following points to see if they help:
Ensure you’ve entered the correct withdrawal details (double-check the bank name, IBAN, or BIC for accuracy).
Make sure your internet connection is stable, and avoid refreshing the page until you receive confirmation of your withdrawal request.
Check your inbox – we may have sent you an email explaining which payment method you’re allowed to use for withdrawals.
If none of the above helps, please contact our Customer Support team and include a screenshot of the error message you're receiving. We’ll investigate it right away!