Problems with in-app purchases

If you want to make a direct purchase from the app and the transaction is declined or the payment cannot be processed, try Fix payment issues on your account

Solve the problem on your own.

Check the connectivity.

Fix internet connection problems on Android devices Check that your Wi-Fi or mobile data connection is active and working. To do this, perform a web search. Click this link to search for puppies on Google. If you see information about puppies, the issue is probably not related to your Internet connection.

If you can't complete the search correctly, it may be due to connectivity issues. Try troubleshooting your connection problems.

Force stop and then reopen the app.

If you didn't receive your app subscription, try closing and reopening the app you're using.

1.On your device, open the main Settings app ⚙️

2.Tap Apps or Manage apps (this may vary by device).

3.Tap the app you used for the direct purchase.

4. Tap Force stop.

5.Reopen the app you used for the direct purchase.

6.Check if the item has been delivered.

Check if the payment was processed.

You will receive your in-app purchase once the transaction is complete. You can verify if the payment was made in the Play Store app or on the Google Play website.

Check payment with the Play Store app:

Open the Google Play Store app.
In the top right, tap your profile picture.
Tap Payments & subscriptions, then Budget & history.

Check payment with a web browser:

On your computer, go to your Google Play account.
At the top, click Order history.
Find your in-app purchase

Restart the device

Restarting your device sometimes helps fix issues with in-app purchases. To restart it, follow these steps:

1.On your mobile device, press and hold the power button.

2.Press Power Off or Restart (text may vary depending on device).

3.If necessary, press and hold the power button again to turn the device on again.

4.Wait for the device to start.

5.Reopen the app and see if the in-app purchase appears.Update the Play Store app

Update Play Store app

In-app purchases work best when you're running the latest version of the Play Store. To update it, follow these steps:

1.On your Android phone or tablet, open the Google Play Store app

2.In the upper right corner, tap the profile photo.

3.Press Settings ⚙️➡️About ➡️Play Store Version.

4.The app updates or notifies you that your version is updated.

Learn more about updating the Play Store and apps on Android.

Make sure the date and time are correct

If you recently changed the date and time on your device, make sure they are correct. To do this, do the following:

1.On your Android phone or tablet, open the Settings app ⚙️

2. Press Date and time.

3.Look for Automatic time zone and Automatic date and time, and check whether these options are on or off. Then, follow the steps below as appropriate.

If "Automatic time zone" and "Automatic date and time" are disabled, do the following:

1.Activate both options.

2.Wait a few minutes and see if the problem is solved.

3.If not, restart your device and check again if it is fixed.

If "Automatic time zone" and "Automatic date and time" are enabled

If both options are enabled, the problem may not be related to the date and time. Check connectivity and restart your device, or follow the other troubleshooting steps.

Check which country is set to your Google Play account

If the developer hasn't made the app available in the country set in your Google Play account, you won't be able to make direct in-app purchases. If you move to another country, you can change the country you use Google Play with.