In all cases, please indicate your PL order number.
We will be happy to help you with your complaint. 🌺
We sincerely apologize if any inconvenience has arisen in connection with your order.
In this case, please contact us directly via our chat with the pictures of the defect. We will take care of your request as soon as possible.
Please do not register the defective/incorrect or incomplete goods as a return. Our customer service will take care of your complaint.
Please always state your PL order number.
If the piece of jewelry in question is a gift, the buyer must contact us themselves.
Defective piece of jewelry received
Please send us photos showing the entire piece of jewelry and the defect.
Wrong piece of jewelry received
Please send us a photo of the entire order and the back of the box of the wrong piece of jewelry via our chat.
A piece of jewelry is missing
Please let us know via our chat if you have received an empty box or if the item is missing completely.
Order via Amazon
Please report the complaint directly via Amazon. To do this, click on “PURELEI” on the right-hand side of the product page and then “Ask a question” in the next step.