In generall, you have 30 days from receipt of the goods to return them.
This does not apply to:
- Gift cards
- Articles for which something else is expressly stated on the product page
- Personalized articles (e.g. articles with personal engraving)
We accept returns only for new and unworn items. If your jewelry shows a defect or an item is missing, it must be reported in advance. Otherwise there is no guarantee that the full purchasing price can be refunded.
If your right of return is exceeded and we have not previously confirmed an extended right of return, your return will automatically be sent back to you.
If a minimum purchase value (MPV)** is specified, this must not be undercut in the case of a return. If the value falls below the MEW, the discount no longer applies.
*If you have received a free item through a promotion, we ask you to return this item as soon as your order falls below the minimum purchase value due to a return.
**Minimum purchase value (MPW): This applies to orders where a minimum purchase value is required, e.g. to receive a purchase advantage in the form of a discount code or piece of jewelry.