Delivery status: not fulfilled - Your order is currently being processed and packed in our warehouse. The status does not mean that your order has been fully or partially cancelled.
Delivery status: fulfilled - Your order has been handed over to the shipping company and has left our warehouse. This does not mean that the order has reached you yet.
Shipping: As soon as we have sent your package, you will receive a shipping confirmation with a tracking link via mail.
If you have any questions, please contact our customer service via the Kokua chatbot - you will find the chat icon at the bottom right of your screen.
*Please note that after 3 failed delivery attempts, we will refund the order to the original payment method and there will be no reshipment.