➡️ You can register your return from Switzerland [here].
(Note: Add the actual link if needed.)
Please note that a return shipping fee of CHF 10.00 will be deducted from your refund.
Important: Damaged, incomplete, or missing items cannot be registered through the returns portal, as these are handled as claims. Please contact our customer service in such cases.
Please also note: For returns sent in envelopes or parcels that exceed B5 format (17.6 cm x 25.0 cm), additional postage fees may apply at the post office.
PURELEI does not cover these extra charges.
Once you have registered your return, you will receive a printable shipping label (stamp).
Simply stick it on your package and drop it into a Swiss mailbox.
Personal drop-off of your return at our warehouse or at any collection point in Switzerland is not possible.
Please note: Items sold as sets, such as jewelry sets or promotional bundles, can only be returned as a complete set.
Returning individual items from a set is not permitted.