Follow the given steps to retrieve the error logs from a DD-WRT router:
Find your VPN credentials for manual configuration
To find your VPN credentials log into the PureVPN member area. Click 👉 here to visit Member Area.
Login to the Member Area using your PureVPN registered email address and password.
On Subscription tab scroll down to be able to view your VPN credentials.
You will be able to see and copy your VPN credentials.
Note down your PureVPN username and click the Eye icon to make your password visible and use it in the manual configuration.
How to set up OpenVPN on DD-WRT router
Make sure that the Syslogd option under the Services menu is enabled.
Now go to the Status menu, select OpenVPN tab and copy the logs present under the Log tab as shown below:
If the Log tab is empty then it indicates there is a problem with VPN connection.
To troubleshoot this, go to the Administration tab then select Commands window and run the following log command in the Command Shell.
cat /tmp/var/log/messages
The logs will be generated as shown below:
Copy the log details if you need to share it with our support team for further assistance. Please note that the latest logs will be generated toward the end/ bottom of the System log window/ page. To copy the logs, keep your cursor on the logs and press Ctrl+A to select the entire log and then press Ctrl+C to copy it. Use Ctrl+V to paste the copied content into the notepad or text editor file to create and save it on a separate text file, then attach the new text file directly to an email to our support team at help@purevpn.com or attach it to the live chat window. We highly recommend sharing the log details as a text file (.txt) attachment to prevent line breaks in the log.