The instructions below are for Pyn 2. If you are using Pyn 1 (Classic) click here
When a message doesn’t reach its recipient, it’s more than just a delivery hiccup - it can disrupt onboarding, delay important updates, and create unnecessary follow-up work. That’s where Pyn’s Bounce Management and Resend Capability come in.
What Is Bounce Management?
Bounce management gives you visibility into whether your messages were:
Delivered ✅
Bounced ❌
Opened 👀
Clicked or actioned 🔗
If a message bounces, Pyn shows you the reason (for example: wrong email address, misconfigured sender details, or inactive account). This insight helps you fix issues quickly - typically, without needing IT.
Why It Matters
Save time: No more guessing if a message landed - you’ll know instantly.
Build trust: Employees and managers get the right info at the right time.
Stay in control: Resolve errors before they cause confusion.
Drive accountability: See if managers opened or clicked their tasks - or ignored them.
How to Handle a Bounce
Check the Delivery Status
Go to the Activity tab to see which messages were delivered, bounced, or clicked.
Click on Needs Review under Enrollments to see if any messages need reviewing
Hover over the bounce warning to see the reason.
Fix the Issue
Correct the recipient’s details (for example, update a personal email for preboarding before a company account is active).
Adjust sender configurations if needed.
Resend with One Click
Select the bounced message and hit Resend.
Track Engagement After Resending
Monitor whether the recipient opened, clicked, or completed the action.
Use this data to decide if a follow-up nudge is needed.
Common Use Cases
Onboarding: Resend a Day 1 Slack message that failed because the new hire’s account wasn’t active yet.
Manager Tasks: See if managers clicked their onboarding checklist links—and follow up if they didn’t.
Campaigns: Audit a training rollout and quickly identify who received, opened, or ignored messages.
Pro Tips
Use bounce reports as a way to improve data quality (clean up outdated emails and sender settings).
Keep an eye on engagement trends - if messages are often ignored, refine timing, tone, or channel.
Remember: fewer, better-targeted messages drive higher engagement than bulk communications.