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Manage Integrations or Senders That Need Attention

Learn how to manage integrations and Senders that need to be re-authenticated

Julianna Kapjian-Pitt avatar
Written by Julianna Kapjian-Pitt
Updated over 2 weeks ago

Use the “Needs Attention” tab as a simple way to spot and fix delivery or integration issues before they impact your employees.

What Is the “Needs Attention” Tab?

The Needs Attention tab appears in Settings (under Senders and Integrations) and flags any accounts that require admin action. Typical examples include:

  • Gmail credentials that need to be reauthenticated

  • Slack integrations that expired or disconnected

How to Manage Notifications That Need Attention

  1. Go to Settings → Open the Senders or Integrations tab.

  2. Check the Needs Attention tab → Look for any items that have been flagged as needing attention

  3. Review the Issue → Hover or click to see why the integration or Sender is flagged.

  4. Take Action → Reauthenticate or reconnect the integration.

  5. Confirm Resolution → Once fixed, the status updates automatically.

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