Q: Why is employee data from BambooHR not appearing in Pyn?

A: Sometimes when Pyn is unable to pull employee data from BambooHR, it is due to not having the correct permissions access level.

To troubleshoot this, contact BambooHR support and ask:

  • How to add a non-employee user in BambooHR Note: If Pyn is connected using an employee's BambooHR account, it will lose access to BambooHR if the employee leaves the company. We recommend adding a non-employee user in BambooHR to make sure Pyn remains connected.

  • How to review permissions access levels Review the permissions granted to the non-employee user to ensure that it has access to the fields you want synced with Pyn.

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