The Journey in Pyn is a framework for building out all the important moments and touchpoints throughout the employee journey at your organization. We observed that the employee experience can often feel fragmented with so many different teams within HR working to support employees. However, with Pyn, you can change the employee journey from a series of siloed experiences into a holistic view of moments that matter during your employees’ time within your organization.
Important Terms
To further guide your experience, we’d like to introduce some new terminology and the hierarchy of these terms:
Category- a moment or collection of moments that make up the employee experience (e.g., Onboarding)Moment- detailed parts of a Category that employees would recognize as a unique experience (e.g., offer accepted, pre-onboarding, the first week), usually time-boundTouchpoint- any direct or indirect transaction with the employee (e.g., sending a welcome letter)Step- any associated activity with a touchpoint (e.g., a message, checklist, ticket)
Customizing the map for your company
We’ve populated the Journey with many Categories, Moments, Touchpoints and Actions. When you log in, you’ll see everything available. From here, you can customize the map by removing what you don’t need and adding new Categories and Moments.
We recommend starting by determining which Categories you want to focus on.
Next, review the Moments. Drag them around to reorganize or add new Moments where relevant. You will be able to automate Flows with specific steps for each Moment on your map.
With the hierarchy above in mind, when we account for company size, there will be specific Touchpoints that we recommend for a company with 5K employees that we might not deem necessary for a company with 100 employees.