When using the Acknowledge add-on in a campaign or one-off message you are now able to export the recipient list to help track whether or not your audience has taken action to acknowledge your message.
This may be useful when you need to communicate important changes in your company like policy updates, receipt of a new handbooks, or acknowledging legal holds.
Email Sender
Create a draft or campaign message.
For the sender select an email sender.
In the recipient field choose the intended audience and apply any filters.
Schedule or send your message.
Exported stats reported back when sending via Email
Sent - Reflects the number of employees who received the message.
Opened - Indicates how many employees opened the message.
Read - Shows how many employees clicked the add-on button in a message.
Slack Sender
Create a draft or campaign message.
For the sender select either the Slack Bot or a connected Slack alias.
In the recipient field select the channel name (no # is needed).
Schedule or send your message.
Exported stats reported back when sending via Slack
Sent - Reflects the number of employees who are in the channel at the time of delivery
Clicked - Shows how many employees clicked the add-on button in a message..
What's Next
Once the message has been sent you will be able to view the stats of the message by either searching for the message in the sent folder or finding the message in your campaigns.
FAQ
Q: When sending to a Slack Channel, will the number of deliveries change when employees are added to or removed from the channel?
A: Yes. If someone added to the channel and clicks on the add-on button you can expect to see the Deliveries and Clicked stats to go up. However, the reporting will not subtract the Delivery or Clicked stats should someone be removed from the channel.
If you believe any emails have bounced in error, please contact support@pynhq.com for further troubleshooting.