Hey there 👋 We update this article with new information whenever any changes are made with how you access Netflix so please check back if you ever have issues.

Note: We currently do not support Netflix on Fire Stick / Smart TV devices - we are working hard on a solution to this!

You can access Netflix by connecting to any of the following locations: UK, Canada, Japan, Germany, France and Italy.

To access Netflix US, connect to any location other than the UK, Canada, Japan, Germany, France and Italy as the US is set as default for all other locations. Note: we recommend picking the location closest to your physical location for best performance.

Still having issues?

1. If on PC or Mac, clear the cache on your browser (learn how)

For other devices, we have an article - 'How to fix issues with streaming services' - as well as the following tips: 

  1. Close the Netflix app (see how for iPhone / Android)

  2. Restart your device

  3. Try another server

  4. If on mobile, try disabling 4G or Location Services

If you have any other questions, please drop us a message on our chat service.

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