Here are some general tips if you experience an issue with a streaming service:
Go to 'Select a Back Up Server' when browsing the list of countries and try a different server
Also:
Clear the cache of your browser. You can do that by following this article: https://www.pcmag.com/article2/0,2817,2480401,00.asp.
Restart the app or refresh the website
Restart your device.
If you're still having trouble, please pop us a message and we'll be happy to help!
If you need any help, we’re available at support@pyramidwifi.com or reach out to us over on live chat 😃