Here are some general tips if you experience an issue with a streaming service:

  1. Go to 'Select a Back Up Server' when browsing the list of countries and try a different server


  1. Clear the cache of your browser. You can do that by following this article:,2817,2480401,00.asp.

  2. Restart the app or refresh the website

  3. Restart your device.

If you're still having trouble, please pop us a message and we'll be happy to help!

If you need any help, we’re available at or reach out to us over on live chat 😃

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