If you decide against continuing your subscription, it's easy to turn off your automatic renewal:

  1. Visit pyramidwifi.com/myaccount

  2. Sign In to your account

  3. Tap on 'Manage My Pass' or tap Menu > My Subscription

4. You then have options to 'End My Subscription' or 'Pause' your subscription.

Your Next Billing Date will be shown. You can choose to 'Pause' your subscription (meaning it won't renew for the period you choose - such as 1 or 3 months). After this period, service will resume and you will be charged as normal.

Or you can choose 'End My Subscription' which will turn off renewal.


Note: If you choose to end your subscription during a trial, you'll receive access until your trial period ends and your payment card won't be charged.

If you currently have a paid membership and click End Membership. This will stop your Pyramid membership from automatically renewing at the end of your current 30-day membership period.

You can also choose to set a renewal reminder by selecting Remind me Later after selecting 'End My Subscription' if you choose this you won't turn off renewal but will get a reminder 3 days before expiry.


If you need any more help, we’re available at support@pyramidwifi.com or you can reach out to us over on live chat 😃

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