If your IPTV is connected to Pyramid and your IPTV service is not working, here are some suggestions on how to fix it.

1. Check and make sure that the IPTV device is connected Pyramid in the network/wifi settings.

2. For the best possible performance, we always recommend selecting a server from the country you’re streaming from, or the next closest server to you.

For example, select a UK server when streaming from the UK, select the France server when streaming from France etc.

3. Some IPTV providers block VPN access if they see multiple connections from a single IP address to ensure people aren’t sharing their IPTV login information.

It may also be worth contacting your IPTV provider and let them know you're using a VPN, as some providers require registration of VPN based IP Addresses.

Once your IPTV device (MAG Box, Zgemma etc) is connected to Pyramid, the device will now be behind Pyramid’s encrypted connection and cannot be logged, blocked or throttled by any Internet service provider.

...
If you’re facing issues using IPTV streaming devices including MAG Box, zGemma etc, please visit this page.

...

If you have any issues, please reach out to us at support@pyramidwifi.com or pop us a message 😃