Error Signing In to Pyramid Account (App / PyramidSetup.com)

If you are trying to sign in to your Pyramid account at pyramidsetup.com or on the Pyramid App and get the message 'This subscription has expired'. Here are the details on how to fix this:

  1. If you've just activated for the first time, relaunch the app or visit pyramidsetup.com (or 192.168.8.1) on your browser as it may just require a reload

  2. If you've had an account for a while, double check your subscription is active at pyramidwifi.com/myaccount

Still having issues?

  1. If it still showing the same error, confirm that Pyramid is still connected in WiFi Settings on your device and you are online e.g websites are loading (such as Google)

  2. In case it is a browser issue you can clear the cache on your device or try a new device such as a different phone or tablet

  3. If still experiencing issues, please reach out by tapping on the chat button or popping an email to help@pyramidwifi.com and we'll be happy to fix

Showing as Expired In Account Settings

If you are seeing that your account is expired at pyramidwifi.com/myaccount - this could be because you have turned off renewal and your pass has expired. In which case you can choose to 'Reactivate My Subscription' or buy a pass at pyramidwifi.com/pass

If your subscription has ended before it should and you believe this is an error, please pop us a message by tapping the chat button or emailing help@pyramidwifi.com


If you trying to visit a website such as google.com and see an expired message on a website you don't recognise, please visit 192.168.8.1, once you login click on Disconnect then Turn On and choose a server location.


If you have any other questions, please drop us a message on our chat service or email help@pyramidwifi.com.

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