Currently Connected to Pyramid?
If you're able to use the Pyramid app and you're currently connected. You can follow these steps on the Pyramid app:
Disconnect from VPN
Tap Settings
Tap More Settings
Tap Factory Reset
Can't connect to Pyramid / See Pyramid Pi to reset?
Disconnect the ethernet cable
Disconnect the USB WiFi Adapter
Then wait until PyramidSetup shows in WiFi Settings
Remove the power supply / cable from the Pi
Re-insert the USB WiFI Adapter (into top blue USB port)
Power on again (re-insert power cable)
Re-insert the ethernet cable
In either case, after around 60 seconds you should see Pyramid Pi (the default password of OnlineFreedom1 will have been restored) and you'll be able to setup again with a factory fresh Pryamid Pi.
Need some help? The quickest way is to tap Settings > Help & Feedback > Message Support from within the Pyramid app.
Or, you can reach out on Whatsapp, tap the chat button (bottom right of this page) or email help@pyramidwifi.com - we'll be happy to solve any issues or questions.