QuickBooks Time (formerly TSheets) is one of the most powerful and widely used time-tracking solutions for businesses of all sizes. With seamless integration with QuickBooks Online and other payroll systems, it simplifies employee time tracking, job costing, and payroll management. However, like any software, users may encounter issues, and QuickBooks Time offers extensive support to help troubleshoot and resolve these concerns.
What is QuickBooks Time Tracking?
QuickBooks Time is a cloud-based time-tracking tool that helps businesses track employee hours, manage schedules, and streamline payroll processing. It integrates directly with QuickBooks Online, which allows businesses to automate payroll, track job costs, and improve labor management. QuickBooks Time provides real-time tracking, and its mobile app makes it convenient for employees to clock in and out from anywhere.
Key Features of QuickBooks Time
QuickBooks Time offers a range of essential features that make time tracking more efficient for businesses:
Real-Time Time Tracking
Employees can clock in and out via the mobile app, web dashboard, or even text messages. QuickBooks Time tracks every second of work, so there’s no need to worry about missing time entries or discrepancies.Mobile App
QuickBooks Time offers a mobile app for both Android and iOS devices, allowing employees to track their time from anywhere. This app also features GPS functionality, helping verify the location of employees when they clock in and out, making it perfect for businesses with field workers.Timesheets
The timesheet feature enables businesses to manage employee work hours and get a complete view of the time worked each day. Timesheets can be approved or rejected by managers, ensuring that only accurate data is processed for payroll.Job and Project Tracking
QuickBooks Time allows users to track the time spent on different jobs, projects, or clients, which helps businesses to measure productivity, estimate project costs, and ensure accurate billing for clients.Overtime and Pay Rules
The platform lets you set up specific overtime rules and hourly rates, ensuring employees are paid correctly based on their work hours. QuickBooks Time automatically tracks regular and overtime hours, reducing the chances of payroll errors.Scheduling
QuickBooks Time makes scheduling simple by allowing businesses to create shift schedules for their employees. Employees are notified of their schedules, reducing misunderstandings and no-shows.Payroll Integration
QuickBooks Time integrates seamlessly with QuickBooks Online and other payroll systems. This integration reduces the need for manual data entry and helps ensure accurate payroll processing based on the hours tracked.GPS and Geofencing
For businesses with field workers, GPS tracking and geofencing features are highly valuable. The system can track an employee’s location when they clock in and out, making sure they are at the correct location during work hours.Reporting and Analytics
QuickBooks Time provides detailed reports on time worked, job costing, and payroll, which can be used for business analytics. These reports can be customized to show the most relevant data, helping businesses evaluate performance and control costs.
Benefits of QuickBooks Time Tracking
Using QuickBooks Time for employee time tracking offers numerous benefits for businesses of all sizes:
Accurate Payroll
By eliminating manual time tracking, QuickBooks Time ensures that payroll is processed accurately and efficiently. Time discrepancies are reduced, and hours worked are recorded in real time.Improved Efficiency
QuickBooks Time automates time tracking and integrates with payroll systems, saving time and reducing administrative work. This streamlined approach to time tracking allows businesses to focus on growing their operations instead of dealing with timekeeping issues.Better Project Management
The job and project tracking features allow businesses to monitor how much time is spent on various tasks and projects. This helps ensure projects stay on budget, deadlines are met, and employees are utilized efficiently.Increased Accountability
GPS and geofencing features ensure that employees are in the correct location when clocking in and out. This level of accountability reduces the chance of time fraud or missed clock-ins/outs.Compliance with Labor Laws
QuickBooks Time ensures that businesses comply with labor regulations by automatically tracking overtime and break times. The software helps prevent violations related to wage and hour laws.Simplified Reporting
With a variety of customizable reports, businesses can track employee performance, labor costs, and productivity. QuickBooks Time’s reporting functionality allows for data-driven decision-making.
How Does QuickBooks Time Work?
QuickBooks Time is designed to be user-friendly and straightforward. Here's how it works:
Sign Up and Set Up Your Account
To get started, you need to create a QuickBooks Time account. After signing up, you’ll set up your business profile, customize your preferences, and add employees to the system.Invite Employees
Employers can invite employees by entering their email addresses. Employees will receive an email invitation to create their accounts and start using the system. They can also download the mobile app for easy clock-ins and clock-outs.Clocking In and Out
Employees can clock in and out using the QuickBooks Time mobile app, web dashboard, or text messages. The system records their hours in real-time, which is useful for accurate payroll processing.Managing Timesheets
Managers can view and approve or reject employee timesheets directly from the dashboard. The system allows you to check daily, weekly, or custom timesheets and helps ensure that only accurate data is approved for payroll.Payroll Processing
Once the timesheets are approved, QuickBooks Time integrates directly with QuickBooks Online and other payroll systems, ensuring that payroll is processed correctly and without manual entry.Generate Reports
QuickBooks Time allows businesses to generate detailed reports on time tracking, job costing, and payroll. These reports can be used to evaluate employee productivity, project costs, and labor expenses.
QuickBooks Time Tracking Support
While QuickBooks Time is a user-friendly platform, users may face challenges or need assistance. QuickBooks Time offers several support channels to help users troubleshoot issues, set up the software, or understand its features. Here’s how you can get support:
1. QuickBooks Time Help Center
The QuickBooks Time Help Center is the primary resource for self-help. The Help Center offers an extensive library of articles and guides that cover common issues, such as setting up time tracking, syncing data, troubleshooting, and more.
Visit the QuickBooks Time Help Center to search for solutions or browse categories for different topics.
Use the search bar to look for answers to specific problems.
2. QuickBooks Time Community
The QuickBooks Community allows users to ask questions, share experiences, and interact with other QuickBooks Time users. It’s a valuable space to find solutions to issues that others might have encountered and to discuss best practices.
Access the QuickBooks Time Community to participate in discussions or post a question.
3. Contact QuickBooks Time Support
If the Help Center or Community Forum doesn’t resolve your issue, you can contact QuickBooks Time support directly:
Phone Support: Call QuickBooks Time Support at 1-800-559-0371 for personalized assistance. Phone support is available during business hours.
Live Chat: For immediate assistance, you can use the Live Chat option available within QuickBooks Time. Click on the Help icon in your QuickBooks Time dashboard and select Chat with us for real-time help.
4. Video Tutorials and Webinars
For step-by-step guidance, QuickBooks Time offers video tutorials and webinars that cover various features of the software. These resources are helpful for new users and businesses that want to learn how to make the most of QuickBooks Time.
Visit the QuickBooks Time YouTube Channel to access video tutorials.
Register for live webinars hosted by QuickBooks Time to get more hands-on learning.
Conclusion
QuickBooks Time is a powerful time-tracking tool that simplifies the management of employee hours, job costing, and payroll processing. Its features, such as real-time tracking, mobile accessibility, and reporting, make it an essential tool for businesses looking to streamline their time management processes. Additionally, QuickBooks Time’s seamless integration with QuickBooks Online helps ensure accurate payroll, project management, and business analytics.
For users who experience issues, QuickBooks Time offers a variety of support options, including the Help Center, community forums, live chat, and phone support. By utilizing these resources, businesses can resolve any issues quickly and ensure that they are making the most out of their time-tracking solution.