Experiencing unexpected disconnections on your QuantVPS can be frustrating—especially during active trading. Fortunately, Windows Event Viewer is a powerful built-in tool that can help you identify whether a network disconnect originated from your VPS itself.
By creating a custom view, you can quickly filter for events related to network activity and spot possible causes of disconnections.
Step-by-Step Guide: Creating a Custom View to Track Network Events
1. Open Event Viewer
In the Windows search bar on your VPS, type “Event Viewer” and open the application.
2. Initiate Custom View Creation
In the right-hand Actions panel, click “Create Custom View…”
3. Configure Event Levels
In the Create Custom View window:
Check both “Warning” and “Information”.
These levels often include relevant entries about network disruptions.
4. Select Event Logs
Ensure “By log” is selected.
Expand the Event Logs dropdown.
Under Windows Logs, select System.
Under Applications and Services Logs, navigate to:
Microsoft > Windows > NetworkProfile > Operational
(Note: The original instructions reference “Applications and Services Logs” generally, but “NetworkProfile > Operational” targets network-specific events more accurately.)
5. Filter by Event IDs
In the Event ID field, enter:
27, 10000
Event Descriptions:
Event ID 27: Indicates a network adapter disconnect, which could stem from hardware issues, driver problems, or network configuration changes on your VPS.
Event ID 10000: Typically associated with DistributedCOM (DCOM) errors, often pointing to permission or communication issues affecting network stability.
6. Confirm Resource Usage (if prompted)
If a warning appears regarding memory or processor usage, click “Yes” to continue.
7. Name Your Custom View
Assign a descriptive name such as “Network Disconnects” or “VPS Network Issues”.
Click “OK”.
Your custom view will now appear under the Custom Views section in the left-hand pane.
Analyzing Your Network Logs
1. Review the Logs
Click on your newly created custom view.
If no disconnects occurred: The log area may be empty or show no warnings within the selected time frame.
If entries appear: Warnings or informational logs will indicate that a network connection or disconnection event took place.
2. Compare Timestamps
Compare the timestamps of any Warning or Information entries in Event Viewer with your trading platform’s logs (if available).
Interpretation:
If timestamps match: This strongly suggests that the disconnection was due to a network failure originating on your VPS. You may want to investigate your network settings or contact QuantVPS Support.
If timestamps do not match: The issue likely occurred outside the VPS, possibly due to a broker-side disconnection or application-level error.
Conclusion
⚠️ Note:
If you do not see any network-related events in the Event Viewer, then the issue is likely external. If you’re experiencing data feed disconnects, it may be related to your broker’s server. However, if you’re being disconnected from the VPS itself, it’s most likely due to instability in your local network — especially common when traveling or using public Wi-Fi connections.
By creating and analyzing a custom Event Viewer log, you gain valuable insight into the root cause of disconnections. This approach helps differentiate between issues stemming from your VPS and those related to external systems, allowing for faster and more precise troubleshooting.