Sometimes deposits take a few minutes to process or may be delayed due to technical issues, depending on the payment method you used.
Here’s what to do, depending on your payment method:
💳 Credit Card
Refresh your account page.
If the deposit doesn’t appear within 1 hour, check your bank statement.
Unsuccessful deposits are usually refunded within 5 days.
If not refunded, contact support with a screenshot of the transaction.
👛 E-wallets / Crypto
Refresh your account.
If funds were deducted, contact support with the date, time, amount, transaction ID, and proof of deposit.
🏦 Direct / Instant Banking
Refresh your account; deposits are usually immediate.
If missing after 1 hour, provide proof showing your full name, deposit amount, bank account number, and date.
⚡ Brite / Trustly
Wait a few minutes and refresh the page.
Check your bank transactions and make sure you haven’t exceeded your deposit limits.
Failed deposits are usually refunded within 1–2 business days.
If not refunded, send a screenshot of the transfer to support.
💡 Other tips:
Try a different payment method available in your account.
Make sure the payment method is registered in your name.
For credit cards, check for mismatches between your country, IP address, and card issuing country.
Double-check all payment details before confirming.
🆘 Still need help?
If the issue continues, contact our support team — they’ll be happy to assist you further.