Troubleshooting Booking Issues

Problem

Solution

No time slots available

Try different date, doctor, or appointment type

"Add Family Members" not working

Ensure dependents are added in profile first

Payment requirement unclear

Contact clinic directly for private patient details

Can't find preferred doctor

Select "Any Doctor" or check other locations

Booking confirmation not received

Check spam folder; verify email in "My Profile"

Issue

Possible Solution

"Email already exists"

Contact the clinic directly to change the email address

Verification email not received

Check spam folder; wait 1 minute; request resend

Phone verification code delayed

Request new code; ensure correct number

Page loading errors

Clear browser cache or try a different browser

Form not submitting

Check for red asterisks (*) indicating required fields