All QuotaPath customers, including trial users, have access to Support resources. Below you'll find a list of these support resources, when to utilize, and your access based on your tier.

Our Help Center includes how-to articles, video walkthroughs, and troubleshooting guides to help you learn. Available for all tiers.

Start a live chat with our support team via the chat icon in the bottom right of your QuotaPath workspace. Chat is the best resource for quick, on-the-fly questions while using QuotaPath. For example: help troubleshooting missing deals, or incorrect earnings, or how to edit plan assignees, deactivate a user, or export payouts. Available for all tiers.

When you start a live chat, a support ticket is automatically created for you. The previous ability that existed to create a ticket is now automated within support chat. Simply start the chat by describing your issue and we will help you resolve it!

Live chat support is available Monday through Thursday from 9-6 ET. On Friday, Support is online from 9-1 ET. Requests submitted outside of business hours will be handled by our AI Support assistant and if the issue is unable to be resolved, our AI Assistant will create a ticket and assign to our Support team, for when they come back online.

If you're not able to login to QuotaPath or are having trouble starting a chat or filing a ticket, you can always send an email to our support team at Support@quotapath.com. This funnels your request into our inbox just like a chat started in-app.

Outside of our Support team and Help Center resources, all customers also have access to the below resources for clarity around new product releases, visibility into our product roadmap, and access to compensation best practices.

For customers on Growth and Premium tiers, a dedicated Customer Success Manager and Account Manager will be assigned to you. Your Customer Success Manager will assist you through onboarding and ensure that you get through your first payout run smoothly. Customers on our Premium tier may also partner with a Solutions Engineer, to assist with all required data manipulation and transformation. Your Account Manager is your main point of contact at QuotaPath after you have completed onboarding. For billing and account questions, they should be your first stop.

For additional detail on what's included with each tier, please visit our pricing & packaging page on our website.

Learn about product updates through our product news feed to stay up-to-date on how to get the most from QuotaPath.
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Your Account Manager can share with you our product roadmap and any feature requests that you have can be passed to your CSM, AM, or our live support chat. Feature requests are reviewed directly by our Product team and the roadmap is updated consistently.

Level up your compensation strategy by visiting the Learning Center on our website for thought leadership and best practices on compensation.