a) I'm not receiving my reset password URL

If you have requested a link to reset your password it should arrive instantly. If it hasn’t arrived then it could be one of two things. Firstly, it might be in your spam/trash folder. Otherwise it could be that your mail server has added a delay and therefore your code could take a couple of hours to arrive.

If neither of these, then we can manually create a link for you and send it over live chat. Use the blue message button in the bottom right corner to start a conversation. Our team is around between 8am-5pm GMT.

b) My password reset token has expired

If, whilst you were waiting for your password reset to arrive, you requested another link and then your first one arrived, the first one will be redundant. Only your most recent link will work.

Did this answer your question?