You can cancel your subscription at any time, with no penalty.
How to cancel: 1. Log into your account 2. Go to "My profile" or "My subscription" 3. Click "Cancel my subscription" 4. Confirm the cancellation
What happens after cancellation: - You keep access to your account until the end of your paid period - Your stories and data remain accessible for 12 months after the end of your subscription - You can reactivate your subscription at any time
Refund policy: Monthly subscriptions are not refunded pro rata. Annual subscriptions may be partially refunded if canceled within 14 days of renewal — contact us.
Before you cancel: If you're experiencing an issue with Raconteo, don't hesitate to contact us first. We can often find a solution — a pause, a plan change, or another arrangement.
Our goal is for you to be satisfied with your experience, and we'll do our best to help you.