We want every member to be fully satisfied with their Raconteo experience.
Subscription: - You can cancel your subscription at any time, with no fees or penalties - Access remains active until the end of your current period - If you just subscribed and the service doesn't suit you, contact us within 14 days — we'll review your refund request
Printed book: - If your book arrives damaged or with a printing defect, we'll reprint it or refund you - Send us a photo of the issue via chat — we handle these requests quickly - Books that match the order are not refundable (personalized product)
Gift voucher: - An unused gift voucher can be refunded — contact us
How to request a refund: Contact our support via the chat at the bottom right or by email. We respond within 24 hours.