Why are games taking too long to load?
Games may take longer to load due to a slow internet connection, an outdated browser, or accumulated cache and cookies on your device. To improve loading times, try checking your internet speed, updating your browser, or clearing your cache and cookies.
Why am I experiencing lag or crashes during gameplay?
Poor gameplay performance during gameplay may stem from an outdated browser, insufficient device memory, or weak internet connection. Please ensure your browser is up to date, close unnecessary tabs, verify that your internet connection is stable, or switch devices.
What browsers and devices are best supported?
Our platform best supports Google Chrome and Microsoft Edge.
How do I clear my cache and cookies to resolve performance issues?
Clearing your cache and cookies can help improve game performance by removing stored data that may slow down your browser. Here’s how to do it:
On Chrome (Desktop/Mobile): Go to Settings > Privacy and Security > Clear Browsing Data, select “Cookies and other site data” and “Cached images and files,” then click “Clear data.”
On Firefox (Desktop): Navigate to Options > Privacy & Security > Cookies and Site Data > Clear Data, check both options, and confirm.
On Safari (iPhone/iPad): Go to Settings > Safari > Clear History and Website Data. For Mac, in Safari, go to History > Clear History and click “Remove All Website Data.”
On Edge (Desktop): Click Settings > Privacy, Search, and Services > Choose What to Clear, select “Cookies” and “Cached images and files,” then click “Clear now.”
Ensure you restart your browser after clearing to apply the changes. If issues persist, try using a different browser or device.
Why can’t I log in to my account?
If you’re unable to log in, it could be due to an issue with the Gmail account linked to your profile in our platform. Examples of this might be incorrect credentials or a temporary authentication error. Please double-check your login details and try again. If the issue persists please contact our support team.
What should I do if I receive a transaction or payment error?
Please reach out to our support team if you believe a transaction or payment error has occurred.