How do I set spending or gameplay limits?
If you’d like to set limits on your account—such as time played, amount spent, or other custom limits—our support team is here to help. Just reach out to us through our in-app chat, and we’ll work with you to set up limits that help you play responsibly.
What is Self-Exclusion, and how can I activate it?
Self-Exclusion is a voluntary option for players who feel they need a break from gameplay. If you choose to self-exclude, your account will be temporarily locked, and you won’t be able to log in or play until the exclusion period ends. To activate Self-Exclusion, contact our support team—they’ll guide you through the process with full confidentiality and care.
How can I limit my daily spending or play time?
Want to play smart and set daily limits? We got you. Just contact our support team and let them know what kind of limits you’d like to set—whether it’s daily spending, time spent playing, or a custom limit. We’ll take care of it and make sure you’re in control of your play.
Why was my account temporarily suspended?
Accounts may be temporarily suspended for a few reasons, including suspected unusual activity, player-requested self-exclusion, or a breach of our Terms of Service. If you’re unsure why your account was suspended, please contact our support team. We’ll review your account and let you know exactly what’s going on.
What happens to my Gold Coins or Sweeps Coins if I self-exclude?
If you self-exclude, don’t worry—your Gold Coins and Sweeps Coins stay right where you left them. Once your self-exclusion period ends and your account is reactivated, your balance will still be there, ready when you are.
Note: In sweepstakes casinos, there are Gold Coins and Sweeps Coins. Gold Coins are for fun play with no cash value. You’ll receive these for free and can purchase a coin package to get more. Sweeps Coins lets you play for a chance to redeem real cash prizes. You can earn Sweeps Coins as a bonus with Gold Coin packages or through other free methods. You may see Sweeps Coins also listed as Lake Cash, Promo Cash, or Rad Cash.