How do I contact customer support?
You can reach our friendly customer support team via live chat, and if your issue isn’t resolved, you can connect with a team member for further assistance.
What information should I provide when submitting a support request?
To help us resolve your issue quickly, please provide a detailed description of the problem (e.g., the page you were on, the button you clicked, or the game you attempted to load), along with whether you’re using a desktop or mobile device, the browser type, and device details (e.g., Mac, Windows, iOS, or Android).
How long does it take for customer support to respond?
Our dedicated support team strives to respond to all inquiries within 48 hours, ensuring your concerns are addressed promptly.
Can I open multiple support tickets for faster resolution?
Submitting multiple tickets for the same issue may slow down the resolution process, as it can create duplicates in our system. For the fastest assistance, please submit a single ticket with all relevant details.
What should I do if I have an unresolved issue for more than 48 hours?
If your issue remains unresolved after 48 hours, continue using the Intercom chat on our website, and our team will prioritize assisting you as quickly as possible.