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Customer Support: Mercury Payments
Customer Support: Mercury Payments
George Faerber avatar
Written by George Faerber
Updated over a week ago

If you need to reach Mercury Payments by phone for support with your Merchant account, you'll want to call this number: 800-846-4472 

If you can get your Merchant ID or Terminal ID together before you call it will help their support team load your account. 

If you are calling to request assistance refunding a customer, you'll want to try to get the following information together:  

  • Customer Name

  • Order Date

  • Order Amount, Invoice / Order Number

  • Last 4 Digits of the card on file

  • The amount you wish to refund. 

You can also email that information to and their Internet Customer Service team will process your request as soon as possible.

Please note - Mercury Payments was purchased by Vantiv and is now called "Vantiv / integrated payments"

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