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Customer Support: Radial Studios
Customer Support: Radial Studios

How to reach us for troubleshooting and support

George Faerber avatar
Written by George Faerber
Updated over a week ago

The fastest way to reach us for help is to use our ticket system.  

Send an email to and it will get routed to our support team.  

Most of the team is located in the Eastern Time Zone.  During regular business hours from 9am EST to 5pm EST we try to respond same day if not within the hour.  After hours requests are typically handled the following morning. 

We're not adverse to talking on the phone - we just ask that you shoot us an email first so that we can get the right person on the line to handle your situation.  

Send us a good contact number and when you'd like us to call and we'll do our best to catch you at a convenience time. 

If you feel that you must call, feel free call our phone number: 614.846.7315 

If we're available, we'll pick up and try to help as best as we can.

If we're not available, leave a message and we'll get back to you asap.   

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