We apologize for any inconvenience caused by the recent issue you experienced with the handling of your bags.
We would like to share a 3️⃣-step guide to help you resolve the situation:
1. Contact the Partner:
👉 Try reaching out via the email or phone number provided in your booking information. The partner might have just stepped out for a few minutes and could return shortly.
2. Take a Photo of the Closed Location:
👉 If you don't get a response within a reasonable timeframe, take a clear picture showing that the store is closed. Ensure the photo includes any signs or notices indicating the closure.
3. Contact our Customer Support:
👉 Reach out to Radical Storage Customer Support through the app or our website. Our team can assist you with the cancellation process or help relocate you to the closest available venue.