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MEL: AI assistant for Agents
MEL: AI assistant for Agents

MEL is here to assist you with the guidance you need for seamless operations.

Updated over 7 months ago

Introducing MEL!

Your Dedicated Support Companion.

With MEL by your side, you can expect quicker responses, improved efficiency, and a more seamless experience. We are committed to ensuring that you have the support you need when you need it.

TECH SUPPORT:
No more struggling with Radius tools! MEL is here to assist you with any questions related to the usage of Radius tools, providing you with the guidance you need for seamless operations.

COMPLIANCE SUPPORT:
Waiting for responses from Managing brokers and team leads regarding compliance questions is a thing of the past. MEL is equipped with the latest compliance reading material, allowing you to obtain compliance-related answers quickly.

REAL ESTATE AND MORTGAGE INDUSTRY:
Stay informed about the real estate and mortgage industry effortlessly. MEL is trained on publicly available information, providing you with insights and updates to keep you ahead in your field.


Provide Feedback & Connect to a Live Support Member

We value your feedback on the quality of responses from MEL as it aids our team in enhancing this tool for your benefit. To provide feedback, use the popup menu in the chat tool. Simply long-press on the specific response from MEL until the pop-up menu appears.

Tap 'Good' to indicate a positive response, allowing us to recognize and continue delivering effective interactions.

Alternatively, tap 'Talk to Our Support Team' if you encounter any issues with a response.

  • This action will promptly connect you with our live support team within the same chat window, ensuring a swift resolution. Your feedback is essential, and we appreciate your collaboration in refining our services.


Frequently Asked Questions

Q: What is AI?

AI is just a smart feature in the app (mobile only) that allows you to have a conversation in chat form, simply ask a question and it will give you an answer. We have trained our AI to answer questions about:

  • Mortgage rates and related questions

  • Real estate compliance and laws by CAR (Soon adding other state’s resources)

  • Information available in MLSs in our covered states

  • Knowledge base for using Radius suite of tools

Q: What do I need to do?

Make sure you have the Radius office app downloaded (links below). You’ll sign in to the app the same way you sign into your dashboard (on web). There is a new icon in the bottom navigation where you can

Q: Where can I access training on this?

We’re hosting a launch room on 2/27 where agents can attend to get a demo. This will be recorded and then several follow up rooms will play the recording if agents weren’t able to attend the first one. The recording will be available in the help center as well.

Q: How do I get it?

Download the office app. The update will automatically push to your phone when it’s available 2/27 to brokerage members

DOWNLOAD THE RADIUS OFFICE APP

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