Knowledge Base

How to Turn Off Your MIA Flow

Deactivating your Missing in Action Flow

Written by Correy Thompson
Updated over a week ago

Forgot Password?

Are you having trouble logging in or did you forget your password? Here are the simple steps to get that reset!

Written by Maddison Black
Updated over a week ago

Clearing Cache and Cookies on an iPad or iPhone

Learn step by step instructions on how to delete your cookies and cache using the Settings app on your Apple Device.

Written by Maddison Black
Updated over a week ago

How to Add a Graphical Style to a Web Form

Written by Correy Thompson
Updated over a week ago

Choosing User/Staff Access or Permissions in your Settings

When adding a User/Staff Members/Employees to your RainMaker, what User Role and Access should you give them?

Written by Correy Thompson
Updated over a week ago

How to Use the Employee Time Clock

Using the Employee Time Clock is an easy and accurate way to keep up with your employee’s hours.

Written by Maddison Black
Updated over a week ago

Custom Fields

You can add up to 10 Custom Fields to collect data on contact pages

Written by Correy Thompson
Updated over a week ago

Contacts Reports

This is a summary of the information contained in each report within the section Contacts on the Reports page.

Written by Maddison Black
Updated over a week ago

How To Print Attendance Cards & Labels

Printing Attendance Cards or Barcode Labels

Written by Correy Thompson
Updated over a week ago

Prospect Reports

This is a summary of the information contained in each report within the section Prospect Reports.

Written by Maddison Black
Updated over a week ago

How to Submit an Idea in RainMaker

Learn how to easily submit an idea to RainMaker Staff

Written by Maddison Black
Updated over a week ago

Ranks/ Stripes/ Styles Reports

This is a summary of the information contained in each report within the section Ranks/ Stripes/ Styles Reports.

Written by Maddison Black
Updated over a week ago

How to embed a video

Embed a video into your email campaign

Written by Laura Hines
Updated over a week ago

How to ensure students do not receive MIA Flow on vacation/holidays

Ensure your students do not receive MIA Flows or emails while they are on vacation or on holidays.

Written by Laura Hines
Updated over a week ago

RainMaker Desktop App reading a 6 before the Scan

This article will show you how to reset your scanner to factory defaults.

Written by Laura Hines
Updated over a week ago

Attributes Field on a Profit Generator

The Attributes field on a Profit Generator is used to insert options into the Pricing Grid

Written by Correy Thompson
Updated over a week ago

How to Delete or Move Registrations off a Profit Generator

Deleting or moving registrations off a PG

Written by Laura Hines
Updated over a week ago

How to Upload Your Logo

How to upload your logo for Certificates and Reports

Written by Correy Thompson
Updated over a week ago

Images stretched weird on your Profit Generators?

Learn an easy way to resize images to insert them as your Header or Footer or other locations on your Profit Generators.

Written by Correy Thompson
Updated over a week ago

Update Credit Card/Banking Info

This article will show you how to update the credit card/banking info for a member.

Written by Correy Thompson
Updated over a week ago

Creating and Signing Digital Waivers

This article will show you how to make a Digital Waiver or intake form for your clients to sign.

Written by Correy Thompson
Updated over a week ago

IOS (Apple) and Android Rainmaker Mobile App

How to Download the Rainmaker App in App Store

Written by Correy Thompson
Updated over a week ago

Finalizing your Data Import (After Your Data File Has Been Imported By RainMaker)

Reviewing your data import, and approving your member and payment data

Written by Correy Thompson
Updated over a week ago

Statistics Overview by Date Range Report

The Statistics Report shows you stats from the Appointment Book based off Intro appointments set. There is a video provided at the end.

Written by Correy Thompson
Updated over a week ago

Why is my homepage blank?

Are you wondering why you have limited access to Rainmaker, and your homepage is a blank screen?

Written by Correy Thompson
Updated over a week ago

How To See Students that have a Secondary Program

Viewing which students have a Secondary Program

Written by Correy Thompson
Updated over a week ago

How to Refund a Payment if you are Using USAePay

refunding payment usaepay

Written by Laura Hines
Updated over a week ago

Clearing Cache and Cookies

How to clear cache and cookies in your internet browser

Written by Correy Thompson
Updated over a week ago

How to do Rank Promotions (Mass Promotions)

Mass Promote your students after they have passed their belt test.

Written by Correy Thompson
Updated over a week ago

How to Troubleshoot the Desktop App 4.0 for Attendance Barcode Scanning

How to Troubleshoot the Desktop App 4.0 for Attendance Barcode Scanning

Written by Laura Hines
Updated over a week ago

Reset my Scanner back to Default Settings

Needing to reset the scanner? Below is how you can easily reset to factory settings.

Written by Laura Hines
Updated over a week ago

MIA Flow

How to set up your automated Missing in Action Flow for your students

Written by Laura Hines
Updated over a week ago

How to Make a Cancellation Fee Selection in the POS

This article will show you how to make Cancellation Fees an Income Category type to choose on the Point of Sale.

Written by Laura Hines
Updated over a week ago

How to Integrate Your Website

This article will show you how to integrate your website with so that your leads from Web Forms will automatically populate in your RM.

Written by Correy Thompson
Updated over a week ago

How to Use the Appointment Book

This will show you how to set appointments, assign them to employees, and manage no shows. Calendar.

Written by Correy Thompson
Updated over a week ago

Get Set Up to Accept Payments (United States)

This article will help you get your account set up to take payments in all areas of RainMaker.

Written by Laura Hines
Updated over a week ago

Creating and Using Web Forms

This article will show you how to create and use webforms to collect more prospects.

Written by Correy Thompson
Updated over a week ago

Authorization CCD (business to business)

When you are asked to change your student's account from a PPD to a CCD account.

Written by Laura Hines
Updated over a week ago

5 Reasons to Use a Web Form On Your Website

96% of your website's visitors aren't ready to buy just yet.

Written by Devon Steiner
Updated over a week ago

Add Attendance using Kiosk Mode - Self Check-in (great for iPad too)

Kiosk Mode Attendance is great for tablets and Ipad. CHURN STOMPER

Written by Devon Steiner
Updated over a week ago

Activate Automatic Attendance Survey

This article shows how to activate and modify the Automatic Attendance Survey. If you prefer videos there will be one at the end.

Written by Correy Thompson
Updated over a week ago

Deactivating a Secondary Program

This article will show you how to remove, cancel, or deactivate a secondary program for a student/member.

Written by Correy Thompson
Updated over a week ago

How to Customize Your Agreement

This Article will show you how to edit and customize your current Contract.

Written by Devon Steiner
Updated over a week ago

How to Fix a Slow Connection with RainMaker

This is why we ask you to clear your cache and cookies!

Written by Laura Hines
Updated over a week ago

Automatic Appointment Reminder Text Messages

This article will teach you how to set up text message and email Automatic Appointment Reminders to go out to your students.

Written by Correy Thompson
Updated over a week ago

Prospect Flows - Why you should use them and How to create them.

This article will teach you how to set up a flow to go out to prospective members.

Written by Correy Thompson
Updated over a week ago

SMS Messaging Setup

This article will show you how to set up SMS text messaging to send text messages through your RainMaker

Written by Correy Thompson
Updated over a week ago

Use RainMaker Profit Generators as FCOM Checkout Page for Paid Trials

Written by Laura Hines
Updated over a week ago

Trial Memberships

Written by Laura Hines
Updated over a week ago

RainMaker Harvest Application

Written by Laura Hines
Updated over a week ago

Online Portal Overview and Setup

How to Set up your Online Portal and find the Link

Written by Laura Hines
Updated over a week ago

How to use a iPad or iPhone with RainMaker

Written by Laura Hines
Updated over a week ago

How to use a Windows Tablet or Cell Phone with RainMaker

Written by Laura Hines
Updated over a week ago

How to use a Kindle with RainMaker

Written by Laura Hines
Updated over a week ago

How to View Completed Digital Waivers

Written by Laura Hines
Updated over a week ago

Advanced Ways to Use Digital Waivers

Written by Laura Hines
Updated over a week ago

Custom Postcards

How to Upload Your Own Postcard front to send from RainMaker

Written by Devon Steiner
Updated over a week ago

How To Send Email to specific Ranks or Belts

This article will show you how to send an email to specific belts/ranks within a Rank System

Written by Laura Hines
Updated over a week ago

Why does my SMS Text Message say "Waiting to Send?"

SMS Text Message logs say "Waiting to Send" as the status.

Written by Laura Hines
Updated over a week ago

Youtube Video in Email?

Written by Laura Hines
Updated over a week ago

Tracking Message Opens

Written by Laura Hines
Updated over a week ago

How to do mail merge

Written by Laura Hines
Updated over a week ago

How To Remove or Delete a Flow

Written by Laura Hines
Updated over a week ago

Yahoo Email

Written by Laura Hines
Updated over a week ago

How To Set Up Your Business Email Address in RainMaker

RainMaker Account Settings will not allow changes without a domain email address. To save any changes, enter a valid email domain email.

Written by Maddison Black
Updated over a week ago

Easy Way to Stop Students from Quitting Tutorial

Written by Laura Hines
Updated over a week ago

How to Find a DO NOT SEND List for Emails

Written by Laura Hines
Updated over a week ago

How to Copy and Paste from Microsoft Word

Written by Laura Hines
Updated over a week ago

Get More Prospects To Show Up For Their Appointment Automatically

Written by Laura Hines
Updated over a week ago

How to Use Coupon Codes in Profit Generators

Written by Maddison Black
Updated over a week ago

SurveyPro - How to use Survey Pro

Written by Laura Hines
Updated over a week ago

How to Make a Birthday Flow

Written by Laura Hines
Updated over a week ago

Video Tutorial on How to Make an Event Type Profit Generator

Written by Laura Hines
Updated over a week ago

How to Make Flows

Written by Laura Hines
Updated over a week ago

How To Integrate Web Forms With LeadPages

Written by Laura Hines
Updated over a week ago

How to add a Google Analytics Code and Facebook Pixel Code to Profit Generators

Written by Laura Hines
Updated over a week ago

How to Send Emails to Prospects That are Not On a Trial

Written by Laura Hines
Updated over a week ago

Automatically Rescheduling a Missed Appointment Online

Written by Laura Hines
Updated over a week ago

VersaPay

Written by Laura Hines
Updated over a week ago

*Canada Only* How to Get Set-up to Accept Payments in RainMaker

Written by Laura Hines
Updated over a week ago

How Future Pay Works

Written by Laura Hines
Updated over a week ago

autoCollect FAQ

Written by Laura Hines
Updated over a week ago

ECHECKS Status Updates

Written by Laura Hines
Updated over a week ago

What happens if an autoCollect credit card payment declines?

Written by Laura Hines
Updated over a week ago

Past Due Credit Card Tuition Payments

Written by Laura Hines
Updated over a week ago

Paying autoCollect In House

Written by Laura Hines
Updated over a week ago

How To Get Started With RainMaker

Written by Laura Hines
Updated over a week ago

How to Refund a ECheck or EFT Payment through USA Epay

Written by Laura Hines
Updated over a week ago

Payment Frequencies in RainMaker

Written by Laura Hines
Updated over a week ago

How To Add Appointments

Written by Laura Hines
Updated over a week ago

Scheduling Time Off for Employees in your RainMaker Calendar

Written by Laura Hines
Updated over a week ago

Google Calendar Sync Troubleshooting

Written by Laura Hines
Updated over a week ago

Need a Barcode Scanner, Credit Card Swiper, or Receipt Printer?

Written by Laura Hines
Updated over a week ago

Label Sizes in RainMaker

Written by Laura Hines
Updated over a week ago

How to Add Members as Family When They do not have Profiles in RainMaker

Written by Laura Hines
Updated over a week ago

How To Unsubscribe a Member from Receiving Text Messages

Written by Laura Hines
Updated over a week ago

Why do some members not receive my emails?

Written by Correy Thompson
Updated over a week ago

Automatic Attendance Survey Recipients

Who will be sent an Automatic Attendance Survey?

Written by Laura Hines
Updated over a week ago

Update Contracts - Programs - Subscriptions

Written by Laura Hines
Updated over a week ago

How to Cancel or mark a Former Member

Step-by-step instructions on how to cancel a membership, agreement, contract, for any reason.

Written by Laura Hines
Updated over a week ago

How to Add Members as Family When They All Have Profiles in RainMaker

Written by Laura Hines
Updated over a week ago

How to Add Members as Family by Adding a Program

Written by Laura Hines
Updated over a week ago

How to Change the Contract Holder on a Family Membership

Written by Laura Hines
Updated over a week ago

Family Memberships

Written by Laura Hines
Updated over a week ago

How to Remove Members from a Family Membership

Written by Laura Hines
Updated over a week ago

Automatic, Set-It and Forget-It Marketing To Your Prospects - FREE!

Written by Laura Hines
Updated over a week ago

RainMaker Flows Overview

Written by Laura Hines
Updated over a week ago

FLOWS the RainMaker Team Recommend

Written by Laura Hines
Updated over a week ago

How To Set Your Flows To Start Contact The Same Day

Written by Laura Hines
Updated over a week ago

Flows: How to edit and activate a Missing In Action Flow

Written by Laura Hines
Updated over a week ago

How to Print an Individual's Payment History in RainMaker

Written by Laura Hines
Updated over a week ago

Program Verification Report

Written by Laura Hines
Updated over a week ago

How To Find Out How Many Times a Member Has Attended

Written by Laura Hines
Updated over a week ago

How To Turn Off Birthday Email Report

Written by Laura Hines
Updated over a week ago

Tracking Expenses in RainMaker

Written by Laura Hines
Updated over a week ago

New Report for ATA Schools (actually any school that has an association)

Written by Laura Hines
Updated over a week ago

Printing Individual Labels

Written by Laura Hines
Updated over a week ago

New Members Report

Written by Laura Hines
Updated over a week ago

Report: Members by Style

Written by Laura Hines
Updated over a week ago

How To: Use Bulk Actions

Written by Laura Hines
Updated over a week ago

How To: See How Many Prospects By Tag By Date Range

Written by Laura Hines
Updated over a week ago

Staff Activity Log

Written by Laura Hines
Updated over a week ago

Financial Transactions Report - Integrate with Quickbooks

Written by Laura Hines
Updated over a week ago

Margins on Labels are Off when printing

Written by Laura Hines
Updated over a week ago

How To Export Data From RainMaker

Written by Laura Hines
Updated over a week ago

Viewing Active Members

Written by Laura Hines
Updated over a week ago

How do I match my deposits to RainMaker

Written by Laura Hines
Updated over a week ago

Trial Tracker

Written by Laura Hines
Updated over a week ago

Use Your Own Member Agreement In RainMaker

Written by Laura Hines
Updated over a week ago

How To Convert a Prospect to a Month To Month (open ended) program membership

Written by Laura Hines
Updated over a week ago

Can't Delete Contract

Written by Laura Hines
Updated over a week ago

How to Add Programs, Prospects, Trials, and Members

Written by Laura Hines
Updated over a week ago

How To Set Up a PIF (Paid In Full).

Written by Laura Hines
Updated over a week ago

How can I go back and print a membership agreement (contract)

Written by Laura Hines
Updated over a week ago

How to Edit an Individual's Current Program

Written by Laura Hines
Updated over a week ago

Can Notes be Deleted?

Written by Laura Hines
Updated over a week ago

Receipt Printer

Written by Laura Hines
Updated over a week ago

How to use the credit card swipe

Written by Laura Hines
Updated over a week ago

How To Print Receipt

Written by Laura Hines
Updated over a week ago

Taking Payments for Secondary Tuition Through the POS

Written by Laura Hines
Updated over a week ago

How to Fix Errors Received When Scanning Merchandise into the POS

Written by Laura Hines
Updated over a week ago

In House Credit Card Transaction

Written by Laura Hines
Updated over a week ago

Why is my transaction report showing a different amount than my category report?

Written by Laura Hines
Updated over a week ago

*ATA Schools Only* How to Create an ATA Testing Form

Written by Laura Hines
Updated over a week ago

Dashboard Stat: New Members

I signed up more members than the number reflects.

Written by Laura Hines
Updated over a week ago

Web Site and Web Form Statistics

Written by Laura Hines
Updated over a week ago

Yeah, RainMaker Does Stats!

Written by Laura Hines
Updated over a week ago

-/+ Billing (negative billing)

Written by Laura Hines
Updated over a week ago

How To: See How Many Members Enrolled on a Specific Program

Written by Laura Hines
Updated over a week ago

How To Add Class Credits to an Existing Program

Written by Laura Hines
Updated over a week ago

Family Shares Class Credits

Written by Laura Hines
Updated over a week ago

Multiple School Locations and Guest Attendance

Written by Devon Steiner
Updated over a week ago

Custom Programming for Membership Card Printer

Written by Laura Hines
Updated over a week ago

Use your barcode scanner with RainMaker

Written by Laura Hines
Updated over a week ago

How to Add Attendance in RainMaker

Written by Laura Hines
Updated over a week ago

Will you do one thing right now to grow your school? [ this takes 17 seconds ]

Improve Your Retention Immediately - How to Use the Automatic Attendance Survey

Written by Laura Hines
Updated over a week ago

Windows Desktop App 4.0

Written by Laura Hines
Updated over a week ago

How to Use the Vacation Log

Written by Laura Hines
Updated over a week ago

Reprogram Symbol Scanner For Attendance - Used for Scan or Scan by Style Within RainMaker

Written by Laura Hines
Updated over a week ago

How To Add Your Phone Script To your RainMaker

Entering Phone scripts into your RainMaker Settings, Prospect, MIA script and MIA voicemail script.

Written by Laura Hines
Updated over a week ago

How To Set Up Month-to-Month (open-ended) Programs

How to set up open-ended, month-to-month programs options in your RainMaker.

Written by Laura Hines
Updated over a week ago

Add POS Income Categories

Adding Point of Sale Categories into your RainMaker Settings to track Income by Category.

Written by Laura Hines
Updated over a week ago

Prevent RainMaker from Logging Out Automatically

How to make sure your RainMaker will stay logged in on a tablet, laptop, or desktop.

Written by Laura Hines
Updated over a week ago

Automatic Credit Card Expires Soon Email

How to add in/customize your automatic email that goes out when a member has a credit card that expires next month.

Written by Laura Hines
Updated over a week ago

How to Set and Use Age Groups

How to change the names of your Age Groups and assign the, to your Contacts

Written by Laura Hines
Updated over a week ago

How To Add Staff Members/Users into your RainMaker

Add more users or employees into your RainMaker using Add/Edit Users.

Written by Laura Hines
Updated over a week ago

Which Browsers work best with your RainMaker

Browsers work best with your RainMaker - System Requirements

Written by Laura Hines
Updated over a week ago

Ranks - Multiple Styles

Written by Laura Hines
Updated over a week ago

Using Multiple Locations in Web Forms

Written by Laura Hines
Updated over a week ago

What is a Class Credit Membership?

Written by Laura Hines
Updated over a week ago

RainMaker Settings

Written by Laura Hines
Updated over a week ago

Web Forms API

Written by Laura Hines
Updated over a week ago

Age Groups

Written by Laura Hines
Updated over a week ago

How to Make a Month to Month Program in Settings

Written by Laura Hines
Updated over a week ago

How To Send Auto Birthday Email

Written by Laura Hines
Updated over a week ago