Positive reviews are a testimony to your Agency's hard work and commitment towards customers. They serve as marketing arsenal for your business and help you win new customers. Once you have positive reviews in your kitty, it is now important to manage positive reviews to improve retention and increase customer loyalty towards your brand.
Here are a few tips to help you respond to positive reviews:
- Appreciation: Thank and appreciate your customers for helping your business with positive feedback. Use a tone of gratitude and let your customers know that you truly respect and care for customer feedback. Always remember that a much bigger audience is looking at your response, not just the customer who has written the review.
- Build a relationship: Take this positive review as an opportunity to build a long-term relationship with your customer. Always remember that repeat customers are your businesses’ cheerleaders and brand promoters.
- Respond in time: Don’t let the positive review, a precious testimonial of the success of your business, lie in isolation for days. Positive reviews never seem to have a sense of urgency about them, but it is always good to respond before the customer forgets about the nice experience.
- Bring your team in the picture: Let the customers know that their feedback will be shared with the employees who served them. Customers always love when their feedback is appreciated and reciprocated with equal intensity and poise