FAQs & Troubleshooting

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28 articles in this collection
Written by Rainmaker Admin

How Do I Know When an Agent has Setup Their Account?

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Written by Rainmaker Admin
Updated over a week ago

How Do I Re-Send an Account Setup Invitation to an Agent?

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Written by Rainmaker Admin
Updated over a week ago

What is the Difference Between a Primary Agent and a Standard Agent?

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Written by Rainmaker Admin
Updated over a week ago

How Do I Change My Email Address?

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Written by Rainmaker Admin
Updated over a week ago

How Can I Download and Export Feedback and Reviews Into CSV, Excel or a PDF File?

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Written by Rainmaker Admin
Updated over a week ago

How Do I Delete a Review?

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Written by Rainmaker Admin
Updated over a week ago

Will You Upload Historical Reviews?

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Written by Rainmaker Admin
Updated over a week ago

Will I be Notified When I Receive a New Review?

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Written by Rainmaker Admin
Updated over a week ago

Where Can I Find My Negative Feedback Form Reviews?

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Written by Rainmaker Admin
Updated over a week ago

My Customer is Having Trouble Posting Their Review

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Written by Rainmaker Admin
Updated over a week ago

Can I Track the Progress of a Campaign?

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Written by Rainmaker Admin
Updated over a week ago

How Do I Know if Review Request Emails Are Sent Out Successfully?

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Written by Rainmaker Admin
Updated over a week ago

Can I Offer Incentives to Acquire Reviews?

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Written by Rainmaker Admin
Updated over a week ago

What is the Difference Between the Reviewers List Under the Draft, Sending and Sent Folders?

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Written by Rainmaker Admin
Updated over a week ago

What if a Customer Unsubscribes from my Review Request?

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Written by Rainmaker Admin
Updated over a week ago

Do My Customers Need to Create a Login to Leave Feedback?

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Written by Rainmaker Admin
Updated over a week ago

Does the Platform Prevent Adding Duplicate Email Addresses or Phone Numbers To My Campaign?

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Written by Rainmaker Admin
Updated over a week ago

How Do I Delete Reviewer(s) From My Campaign Draft Folder?

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Written by Rainmaker Admin
Updated over a week ago

How I Create and Upload a CSV Reviewers File for a Campaign?

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Written by Rainmaker Admin
Updated over a week ago

How Do I Highlight a Specific Review Site(s) in my End User Journey?

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Written by Rainmaker Admin
Updated over a week ago

How Do I Delete a Review Site From My Agency or Campaign?

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Written by Rainmaker Admin
Updated over a week ago

How Do I Change the Sender Email Address in the Email Template of a Campaign?

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Written by Rainmaker Admin
Updated over a week ago

Can I Change the Questions and Layout On the User Feedback Form?

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Written by Rainmaker Admin
Updated over a week ago

What Review Sites Do You Monitor?

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Written by Rainmaker Admin
Updated over a week ago

How Do I Change My Agency's Colour Scheme

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Written by Rainmaker Admin
Updated over a week ago

How long does it take to see results?

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Written by Rainmaker Admin
Updated over a week ago

How many reviews can I expect to see?

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Written by Rainmaker Admin
Updated over a week ago

How Do I Customise the Text Font in my Agency Branding?

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Written by Rainmaker Admin
Updated over a week ago