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How to Initiate a Return

Follow these steps to initiate your return.

Written by Karly B.
Updated this week

To initiate a return within the 30-day return period, please call (844) 222-7723.

Please note:

  • All items may be returned or exchanged within 30 days from the date the order was shipped unless otherwise specified.

  • There are no restocking or shipping fees.

  • All returned items must be in new, unworn condition.

  • All items must be returned with the jewelry including the original packaging, grading report, appraisal and complimentary lab grown diamond stud earrings.

    • If all of these items are not returned, a fee may be incurred.

    • If the grading report is not returned, there will be a fee of $250.

  • Once your return is initiated, you will receive an email with packaging instructions along with a pre-paid shipping label via email.

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