This is perhaps the most important section of our website as it is the first thing that potential vendors look at when entering our site.
The 3 types of rankings
Most reviews
Number of sold properties
Average sale price
These are all calculated on a rolling 365-day count and are only counted for listings in the specified location on the page.
Breakdown of each ranking
Most Reviews
There are 5 key things to remember when looking at your "Most Reviews" ranking:
This is the number of properties you have sold in a suburb/city/state with at least one review attached.
Only verified reviews will be counted towards your ranking.
This ranking is not the number of reviews that you have in total.
If you have multiple reviews on one listing, we only count one point towards your ranking.
Reviews collected as both Lead and Supporting Agent will count towards your Most Recommendations.
We commonly get asked "I got a review. Why didn't my ranking go up?"
These examples will often answer that question for you:
The 12 months starts when the review is left, not when the property is sold
12 months and 1 day after the review is left, the ranking will go down by 1
If a property has 2 or more reviews attached to it will only count as 1 ranking point
Both Vendor and Buyer reviews are considered equal
We do this to ensure that agents are not artificially inflating their figures by getting more than a reasonable amount of reviews for a single property.
If 1 review per property is counted, how can an agent have more reviews than sold properties?
The sold properties are properties sold in the last 365 days.
The reviews are reviews that were received in the last 365 days - please note that if the number of reviews is higher, it simply means that not all properties that have been reviewed are still within the 365-day period.
This does not take into account when the sales actually occurred, but rather counts every review that comes in, regardless of when the sale took place.
For instance, if you sold 20 properties in April/May of last year and received all the reviews in June, those 20 properties are no longer being counted (as they are older than 365 days). However, the reviews are still within the rolling 365-day timeframe.
Please be assured that only one review per property is counted in the reviews
Sold properties
This is the number of sold properties in a specified location, much like Average Sale Price, this only included sales from the Lead Agent.
Average sale price
This is the average sale price for listings sold in the specified location, only sales as Lead Agent will count towards this. Average figures require a minimum of one transaction as a Lead Agent.
What happens when you have the same score as another agent?
In the event that 2 agents have the same result (e.g same amount of reviews, same average sale price or same number of sold listings), whoever has the highest total count of reviews for that location received within the last 12 months will be ranked higher.
For example, if 2 agents had a ranking score of 6 for most reviews in the same location, their total number of reviews in the last 12 months for that location will determine who is ranked higher. 🏆