Change the email address where the review was sent
Sending a review request to the wrong email address can be easily fixed via the Reviews tab in your profile.
Step 1: Log into your agent profile, select Reviews from the left-hand side menu, then Request, and click on 'View pending request'.
Step 2: Find the listing you have sent the request to and click Stop Reminders if the button appears. This will stop reminders from going to the incorrect email address.
Step Three: Click on Edit & Resend button and now add in the client's correct email address and adjust any other details before clicking Request Review to send the request out to your client's email address.
Change the request from a vendor to a buyer request or vice versa
Step 1. Go to Reviews on the left hand side option and select Request. Go to View Pending Request
Step 2. Find the request and click Edit & Resend
Step 3. Update the request from a seller to a buyer review and click Update Review Request
If your client has already submitted the review, kindly chat with our friendly customer support using the live chat option on bottom right corner and we can update this for you.
Change the address where the request was sent to
If the request was sent to the wrong property, you will need to stop the reminder emails from the pending review request page and archive the request.
You may then need to send a new request to the correct property from the Review Request page.
