Change the email address where the review was sent
Sending a review request to the wrong email address can be easily fixed via the Reviews tab in your profile.
Step 1: Log into your agent profile, select Reviews from the left-hand side menu, then Request, and click on 'View pending request'.
Step 2: Click on Edit & Resend button and now add in the client's correct email address and adjust any other details before clicking Request Review to send the request out to your client's email address.
Change the request from a vendor to a buyer request or vice versa
Step 1. Go to Reviews on the left hand side option and select Request. Go to View Pending Request
Step 2. Find the request and click Edit & Resend
Step 3. Update the request from a seller to a buyer review and click Update Review Request
If your client has already submitted the review, request human assistance by asking to speak with the team
Change the address where the request was sent to
If the request was sent to the wrong property, you will need to stop the reminder emails from the pending review request page and archive the request.
You may then need to send a new request to the correct property from the Review Request page.
Change review from Buyer to Vendor or Vendor to Buyer
Review reassignment or category changes can only be performed by a RateMyAgent Support team member.
If a review has been misassigned, such as a buyer review appearing under a seller category, you can contact support to fix this. Provide the original transaction details and request reassignment to the appropriate category and date.
When submitting a request for review reassignment, include the property address, review details, and any supporting documentation such as URLs or screenshots. Additionally, provide justification for the reassignment to ensure compliance.
The support team will process your request as quickly as possible. However, please note that requests are subject to verification and compliance checks to ensure adherence to Fair Trading obligations.
Chat with us in the messenger and when given the option, select "Speak to the team".