Why would you want to reply to a review?
You may wish to thank your client for their positive feedback.
Alternatively, if you receive a negative review it is often a good idea to put up a public reply which then gives your prospective vendors more information.
Clients get 60 days to edit a review but replying to a review will lock the review from the client being able to edit it once the reply has been submitted.
Can the reviewer reply or comment?
No. Only you can reply to a review, and you can only reply once. Your reply will be public and will appear under the original review. Once you have replied, the vendor/ buyer cannot change their review (although they can always ask to have the review, and thus reply, removed entirely). This ensures your reply makes sense in relation to the review.
How do you reply?
Step 1: Log in to RateMyAgent, click 'Reviews' and then go to the Completed tab.
Step 2: Search for the review that you want to reply to and click 'Reply'
Step 3: Type your reply, then click 'Submit'.
Please note this reply will be publicly visible.
The client will be sent an email to let them know that you have replied to their review.