In order to manage your team or office profile, including adding or removing agents, you will need to have Admin Access.
To ensure your team is accurately represented on RateMyAgent, keep your team profile up to date. An admin can easily add or remove members with just a few clicks. In cases where the agent already has a profile, simply search for their existing profile through the platform and add them to your team. If the agent does not have a profile, you can request its creation via the RateMyAgent support team, ensuring the agent activates it afterward.
To Invite an Agent:
Step 1: Log in to your Team Dashboard, open Team & Admins from the left menu, click Add, and search for your agents.
Step 2: A popup will launch; simply begin to type the name of the agent you would like to add. You can search by name, email or NAR ID. Select the agent from the generated list.
Step 3: A popup will launch to show you a summary of your team subscription and any additional charges for adding another team member.
If you are unable to locate your agent, please see below.
Troubleshooting Issues with Adding Agents
If issues arise, such as not being able to add agents despite available slots, verify that the outlined steps are being followed. Subscription-related problems might also affect the process and could require additional troubleshooting.
If the agent you're looking for does not show up in your search, drop our Support team a line. We can create the profile on the agent's behalf. They will then need to claim to get started. Use the provided [profile request link] to initiate profile creation. After the profile is created, ensure the agent activates it by clicking an activation link sent to their email.
Make sure to include the following:
The agent's name
The agent's contact number
The agent's email address
The office you want to add them to
Click here for a guide on claiming a profile.
Step 3: Adding Agents When No Principal is Assigned
When no principal has claimed the office profile, a director or principal must first claim it. Once claimed, agents can then be added to the profile. Note that previously associated agents might appear due to historical listings.
Step 2: Claiming an Agent’s Profile
Agents typically need to claim their profiles before being added to the team. Share the specific claim link provided in the guide or, if necessary, log in with their information to facilitate the claim.
Pending Invitations:
All invited team members will get an email to join your team. Until they accept, their names will appear in the pending invitations section.
To Remove an Agent:
Confirming Agents Are Properly Linked
Agents can verify their linkage by checking the Billing and Subscription section in the platform. If linked correctly, they will see a message confirming the office subscription is covered by their company.
Step 1: Head to the Team & Admin page within the Team dashboard
Step 2: Locate the agent you want to remove, click the three dots, and select Remove. You can also remove pending team members—this will cancel their original invitation, preventing them from joining the team.
Step 3: Confirm you would like to remove the agent from your team.
