Adding a new team member to your subscription
Click on 'Team & Admins' from the left hand menu and hit 'Add'.
Search for the agents you would like to add to your subscription, you will be able to do more than one at a time.
You may see that you are required to pay pro-rata for some of the agents you would like to add to your subscription. (Pricing shown is a test example and test value) These additional charges will be billed to your office subscription and will appear on your next invoice.
If an agent is already under a paying subscription it will indicate that they are subscribed and you will not need to pay a pro-rated fee for that agent.
If required, you will be taken to checkout to complete this process. The charges will subsequently appear on your next invoice. For specific charge details, refer to your RateMyAgent account or contact support for assistance.
Replace an existing agent with a new one
If you have an agent that is leaving the business and a new agent coming in to replace them, you can now do this by clicking the 3 dots to the right of the outgoing agent and clicking 'replace member'.
You will then search for the agent who is joining your business and selecting them from the list.
Once selected, you will need to confirm that you'd like to make the change.
Removing an agent from your profile
In the event you need to remove an agent from your subscription, but aren't immediately replace them, you will hit the 3 dots to the right of the outgoing agent and click 'Remove'.
You will be required to confirm these changes before the system removes them from your account
You will notice that a 'seat' has opened up on your subscription (as shown below). This means you will be able to fill this seat with an incoming agent at no additional cost.
In the event you have empty seats on your next billing cycle, our system will automatically remove them so that you are only charged on renewal for the seats that have been filled. (This may not apply in all cases, depending on how you were subscribed and the terms of your subscription)
Additional Information
For further inquiries about subscription billing, agent additions, or new features, please contact the RateMyAgent support team. You can also refer to the Help Center for detailed guides and FAQs.
Pricing for Social Studio (Beta Program)
Social Studio, a feature currently in the Beta phase, allows users to explore its offerings and capabilities. As this feature remains in active evaluation, RateMyAgent has not finalized its pricing details. The company continues to gather feedback from participating users to ensure the best possible experience and value. Once Social Studio transitions out of Beta, official pricing and subscription options will be announced. Stay tuned for updates and be sure to check your account notifications for the latest information. To ensure accurate billing, please review your subscription details before the billing cycle closes. Reach out to our billing support if you require clarification on terms or adjustments.